Risk and Quality Assurance Manager

About the role

Due to internal promotion we are recruiting for a Risk and Quality Assurance Manager to join our Strategic Initiatives and Governance team. (SIG).

Reporting to the Head of SIG, the Risk and QA Manager will ensure timely risk management of organisational activities, including identifying risks, seeking decisions and/or recommending actions, to ensure outcomes are achieved. The post holder will also ensure effective internal audit and evaluation of the quality and regulatory compliance of all programme and central service functions.

It is expected that the role will be 3 days office based.

Main duties and responsibilities will include:

Develop and Implement Quality Assurance Strategies

• Develop, implement and continuously improve Right There’s Quality framework ensuring they are efficient, true to our Values and aligned to our vision and strategic aims
• Formulate, implement, and manage the overall quality assurance strategy to ensure compliance with industry standards and regulations
• Define and implement quality standards and procedures to ensure compliance with relevant legislation and regulation
• Collaborate with cross-functional teams to integrate quality assurance into the development and operational processes

Risk Management

• Develop, implement and continuously improve Right There’s Risk Management frameworks ensuring they are efficient, true to our Values and aligned to our vision and strategic aims
• Identify, assess, and prioritise risks associated with organisational processes, projects, and operations
• Develop and implement risk management plans, including mitigation strategies and contingency plans
• Regularly monitor and report on the status of identified risks to key stakeholders
• Support risk owners to actively identify, assess and capture key risks

Internal Audit

• Perform assurance reviews of key risk areas and provide internal audit assurance in line with principles of good governance, all regulatory bodies, and care inspectorate standards
• Support risk owners to actively identify, assess and capture key risks

Cross-functional collaboration

• Work closely with managers at all levels across the organisation and other stakeholders to integrate risk management and quality assurance into annual plans
• Provide guidance on risk and quality considerations during the development and implementation of new processes, programmes or projects

Documentation and reporting

• Maintain accurate and up-to-date documentation related to risk assessments, quality standards, and mitigation plans
• Lead, advise and monitor organisational policies, protocols and guidelines, quality improvement initiatives, risk management and accreditation cycles and processes

Training and education

• Work with the People team to develop and deliver training programmes to enhance the understanding of risk and quality principles across the organisation
• Foster a culture of accountability and responsibility regarding risk and quality among team members

Full details can be found in the job & person specification which you can download below.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone that can demonstrate relevant work experience gained in risk management and quality assurance roles, coupled with familiarity with relevant sector regulations and standards, including Care Inspectorate. You will also have excellent organisational and leadership skills and you will be proactive, solution focused and have good problem solving skills.

What you can expect from us

• Your normal working hours are 35 per week worked Monday to Friday between the hours of 8am and 6pm depending on the needs of the service with 1-hour unpaid break.
• Your main place of work will be 15 Dava Street, Glasgow, G51 2JA
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Cycle to work scheme
• Life Insurance
• Option to purchase and sell annual leave

Interested in applying? 

Send us your cv and cover letter, telling us why you would like to work with us and how you will fulfil the duties and behaviours required for the role.

Applications will be considered as they are received and interviews arranged therefore the advert may close earlier than the advertised date.

Send your application to recruitment@rightthere.org

Thanks and good luck!