Housing Team Lead

We are recruiting for Housing Team Leads to join our Short Term Housing programme.  Our Short Term Housing programme provides a link between private property owners and tenants. Our goal is to end homelessness by providing access to privately rented properties, as we believe that this is an effective and long-term solution.

The Housing Team Lead will manage a programme of best practise and lead a team to achieve expected standards and quality outcomes by implementing operational controls.

Main duties and responsibilities will include:

• Lead a team of Tenant Liaison Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support
• Prepare for and support the implementation of programme growth
• Lead your direct line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with service specification
• Ensure occupancy levels are maintained through efficient allocation and void management of properties
• Work closely with the Property team to assist in maintaining strong working relationships with Landlords and Agents
• Ensure contractual obligations and the individual needs of the people we support are met by maintaining a system of regular tenancy sustainment support
• Recruit, induct and onboard new members to your team as required and manage your people resources safely
• Arrange and facilitate regular team meetings and support and supervision sessions with your team
• Complete yearly appraisals and personal development plans with your team

Full details can be found in the Job & Person Specification which you can download below.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone that can demonstrate knowledge and experience of housing management, with an understanding of the social housing field and associated current relevant legislation and policies. You will be a leader with the ability to influence and inform good working practices supporting staff to develop skills in delivering a quality housing service. Excellent IT skills are required with the ability to work as part of your own staff team and local management team.

A full UK driving license and access to a car for work purposes is essential. (Please note employees must hold insurance that covers domestic and business use)

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 8am and 6pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is 17 Dava Street, Glasgow, G51 2JA.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development

Interested in applying?

Send your cv and cover letter to recruitment@rightthere.org

Applications will be considered as they are received and interviews arranged.

Thanks and good luck!